Privacy Policy

What is Personal Health Information?

The practice of psychotherapy in Ontario is regulated under the provincial Regulated Health Professions Act (RHPA). All identifiable information collected by a psychotherapist about an individual while engaging in psychotherapy services is considered “personal health information” under the Personal Health Information Protection Act (PHIPA, 2004). This includes your name and contact information, the name and contact information for a minor child, as well as any information collected and/or recorded in the course of providing services to you or your minor child.

Collection of Your Personal Health Information

We collect your personal health information directly from you or the parents/caregivers for a minor child, except: (a) when you have provided consent to obtain such information from others (i.e. reports, assessments or other relevant services); and (b) when the law requires or allows us to collect information without your consent (i.e. urgent situations, when information is needed to prevent potential harm).

We collect only information from you that we believe is needed: (a) to provide you with the psychotherapy services you have requested; (b) to maintain contact with you for service-related purposes; and (c) to prevent harm (i.e. an emergency contact).

By law and in accordance with professional standards, we are required to keep a record of services and contacts with you or your minor child. Your record includes information you provided to us or authorized us to receive. This may include results of assessments, consent forms, session notes, billing information, contact logs, and correspondence that we have sent or received related to your service. The physical records are the property of the practice. However, you have rights regarding access to your record and disclosure of information from your record (see below).

In this office, information is recorded in both written and electronic form. In electronic form this office uses Jane.app (www.jane.app) a Canadian fully-encrypted service that is private, confidential and meets all of Canada’s privacy laws (PHIPA).

Use of Your Personal Health Information: is to provide psychotherapy and/or counselling and/or consultation services to you or your minor child. This includes carrying out all of the functions reasonably necessary to provide those services.

Paper and electronic information are secured in a locked or restricted area at all times, and passwords are used on computers. Electronic information is transmitted through the services of Jane.app (www.jane.app), a Canadian fully-encrypted service that is private, confidential and meets all of Canada’s privacy laws (PHIPA). Faxing is sometimes used to send or receive confidential client information.

The College of Registered Psychotherapists of Ontario (CRPO), the organization that regulates psychotherapists in Ontario (in the public interest), may at times access and inspect client records as part of an external audit. All professional persons involved in these activities are required by law to maintain confidentiality of any accessed information.

Disclosure of Your Personal Health Information

With only a few exceptions, your personal health information will not be disclosed to persons outside this practice without your knowledge and expressed, written consent. The exceptions known as limits of confidentiality are: (a) when allowed by law (i.e. clear and imminent risk of serious bodily harm to someone; professional or legal consultation); and (b) when required by law (i.e. mandatory reporting of a child who might be in need of protection; mandatory reporting of a regulated health professional who has sexually abused a client; a court order to release information from a record).

Please note that the law requires any disclosure of your personal health information to be limited to information that is reasonably necessary for the purpose of the disclosure and not to include private information provided by a third party. Professional ethical standards require that any information that might cause serious harm to someone not be disclosed, unless required by law. When consenting to the disclosure of your personal health information, you may restrict us from sharing all or any part of your information or that of your minor child. However, if in your therapist’s opinion the information is reasonably necessary for another health service provider to provide appropriate services, we are required by law to inform the other provider that you have refused consent.

Right of Access to Your Personal Health Information: With only a few exceptions, you have the right to access any record of your personal health information and to request copies of the information (we reserve the right to charge a nominal fee for record copying). If the physical record contains personal health information about another individual, that individual’s information must be redacted (removed) from the record before you may access the record. Other exceptions include information provided in confidence by a third party, and information that could result in serious harm to someone’s treatment or recovery, or in serious bodily harm to someone. If you believe that information in your record is not accurate, you have the right to request a correction. This applies to factual information and not to the professional opinion of your therapist. Your request to correct the record must be written and will require 30 days to review. Where we agree there is an error, your therapist will make the necessary correction and notify all persons to whom the information may have been sent. If there is not an agreement to correct the record as requested, you may file a notice of disagreement into your record and your therapist will forward that notice to all persons to whom the information has been sent.

Retention and Destruction of Personal Health Information: We must retain personal health information for some time to ensure that we can answer any questions you might have about the services provided and for our own accountability to regulatory bodies. The College of Registered Psychotherapists of Ontario requires that client records be kept for at least 10 years past the date of last contact for adults, and 10 years past the date at which the client would turn 18 years of age. We destroy paper records containing personal information through shredding, we remove electronic information through deletion, and we physically destroy the hard drive of discarded hardware.

Do you have a Question or Concern?

Further details of the applicable laws, regulations and ethical standards may be found at the websites of the Ontario Ministry of Health and Long Term Care (www.health.gov.on.ca) and the College of Registered Psychotherapists of Ontario (www.crpo.ca).

We will speak to you directly to answer any questions you might have regarding this Privacy Statement.

General inquiries or Complaints may also be addressed to:

The Information and Privacy Commissioner of Ontario

2 Bloor Street East, Suite 1400

Toronto, Ontario M4W 1A8

Phone: 416-326-3333, 1-800-387-0073

Website: www.ipc.on.ca

If you have concerns about the professionalism or competence of our services, we would be pleased to discuss those concerns with you. If we cannot satisfy your concerns, you are entitled to complain to our provincial regulatory body:

The College of Registered Psychotherapists of Ontario

375 University Avenue, Suite 803

Toronto, Ontario M5G 2J5

Phone: 416-479-4330, 1-844-712-1364

E-mail: info@crpo.ca

Your privacy is critically important to us.

Grace Karugu Counselling & Psychotherapy is located at:

499 Oxford St E

London, ON

N5Y 3H8

It is Grace Karugu Counselling & Psychoptherapy’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to https://julieclarketherapy.com (hereinafter, “us”, “we”, or “https://gracekarugutherapy.com”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

Website Visitors

Like most website operators, Grace Karugu Counselling & Psychotherapy collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Grace Karugu Counselling & Psychotherapy’s purpose in collecting non-personally identifying information is to better understand how Grace Karugu Counselling & Psychotherapy’s visitors use its website. Grace Karugu Counselling & Psychotherapy is the sole viewer of this data.

Grace Karugu Counselling & Psychotherapy also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://gracekarugutherapy.com blog posts. Grace Karugu Counselling & Psychotherapy only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

Gathering of Personally-Identifying Information

Certain visitors to Grace Karugu Counselling & Psychotherapy’s websites choose to interact with Grace Karugu Counselling & Psychotherapy in ways that require Grace Karugu Counselling & Psychotherapy to gather personally-identifying information. The amount and type of information that Grace Karugu Counselling & Psychotherapy gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at https://gracekarugutherapy.com to provide a username and email address.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To External Sites

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

Aggregated Statistics

Grace Karugu Counselling & Psychotherapy may collect statistics about the behavior of visitors to its website. Grace Karugu Counselling & Psychotherapy does not disclose this information publicly. It is used solely for maintaining our website.

Cookies

To enrich and perfect your online experience, Grace Karugu Counselling & Psychotherapy uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Grace Karugu Counselling & Psychotherapy uses cookies to help Grace Karugu Counselling & Psychotherapy identify and track visitors, their usage of https://gracekarugutherapy.com, and their website access preferences. Grace Karugu Counselling & Psychotherapy visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Grace Karugu Counselling & Psychotherapy’s websites, with the drawback that certain features of Grace Karugu Counselling & Psychotherapy’s websites may not function properly without the aid of cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Grace Karugu Counselling & Psychotherapy’s use of cookies.

Privacy Policy Changes

Although most changes are likely to be minor, Grace Karugu Counselling & Psychotherapy may change its Privacy Policy from time to time, and in Grace Karugu Counselling & Psychotherapy’s sole discretion. Grace Karugu Counselling & Psychotherapy encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Privacy policy

We respect your privacy and are committed to protecting it through our compliance with this privacy policy (“Policy”). This Policy describes the types of information we may collect from you or that you may provide (“Personal Information”) on the gracekarugutherapy.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update it.

This Policy is a legally binding agreement between you (“User”, “you” or “your”) and Grace Karugu Counselling & Psychotherapy (doing business as “Grace Karugu Counselling & Psychotherapy”, “we”, “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.